Return Policy

We adore our customers and want you to be 100% satisfied with your purchase.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, free of stains and odors, with tags, and in its original packaging. 

• If you require assistance on your return, please email us at hello@lambandrose.com. If you are mailing your return back, securely pack your merchandise and receipt/return form in a box or envelope of your choice. You will be responsible for the return shipping cost. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as beauty products), and gift cards. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

ALL SALE ITEMS ARE FINAL SALE!

All pop-up event items are FINAL SALE!

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.